FREE Shipping on orders £50.00! (UK mainland)

More Information

Shipping & Returns

Shipping Costs

 


Orders over £50 in value and under 30 Kilograms in weight are FREE to mainland UK addresses ( Excludes all islands, Northern Ireland, Argyle & Bute and the Highlands and Islands addresses). This applies to customers who use our checkout via SagePay. If Paypal is used, without registering, Free Shipping may not be available.

There is a shipping calculator accessible in the shopping basket. Shipping is based on your location so insert your county and postcode to determine the carriage cost. There may be several options available.


Please note: we ONLY deliver to addresses within the UK and specified European destinations. 

By ordering, you accept the quoted carriage cost.

The courier should email or text you with your tracking number and you can track your parcel’s progress online.
 

Delivery Information
 


Standard Delivery
Orders are sent by Royal Mail Tracked or Parcelforce depending on the weight and value. Orders received by 2PM Monday to Friday are dispatched the same day.  Royal Mail or Parcelforce SHOULD deliver within 1-3 working days. A signature is required on delivery.

Next Working Day Delivery
Orders are sent by Royal Mail or Parcelforce depending on the weight up to 30kg. Orders received by 2PM Monday to Friday are dispatched the same day.  A working day does not include Saturday or Sunday or a Bank Holiday. A signature is required on delivery. Parcelforce cannot guarantee next working day in most Scottish postcodes. It is the carrier who guarantees next working day delivery - not Outdoor Clearance. We will do our bit, but at times (for instance pre Christmas) the courier service standard may not be achieved.

Ordering through PayPal

Please be aware that Paypal always use the address you have registered with Paypal. Your “registered address”. If you specify a different address for your order, it will be changed to your registered address by Paypal. We can therefore only send to your Paypal registered address if you order through Paypal.

Failed Deliveries

If the delivery fails because the wrong address is on the order or in the event of the Parcel being left at the Post Office and not subsequently collected, we will make a charge of £5.95 for the failed delivery.

 


Non delivery of Goods
If you have not received your goods within the above specified times, please inform us and we will do our best to track the item and get it delivered to you.

Please report missing items or items damaged in transit immediately. Claims cannot be made after 10 days and additonally, for damaged goods, no refund will be given if reported more than 10 days after you have received the goods.

In the rare event of the courier losing the item completely, please allow 14 days for us to compensate you.


If you are not in when the parcel is delivered, the courier will leave a note. In such an event, you are responsible for contacting the courier and making arrangements for collection/delivery. The courier will not accept notes pinned on doors asking them to deliver to another address.

If you fail to collect the delivery and it is returned to us, we will only refund the cost of the item. You will be charged for the carriage.

 

Returns

 

Follow the returns procedure detailed on this page.
 

Contact Details

 

If you are unable to find the information you are looking for you can contact customer services by email